Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days, while express options are faster.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
What if my order is delayed?
Delays can occasionally occur due to high demand or carrier issues. If your order is significantly delayed, contact our customer service team for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. Please ensure the product is in its original packaging.
How do I initiate a return?
Visit our Returns Center at comfortabletracksuits.com and follow the instructions. You’ll receive a return label and further guidance.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The timing depends on your payment method.
Products & Sizing
How do I choose the right size?
Refer to our detailed size guide on comfortabletracksuits.com for accurate measurements. If you need further help, our customer service team can assist.
Are your products true to size?
Our items are designed to fit as described, but checking the size guide before purchasing is recommended.
Do you offer customizations or special orders?
Currently, we do not offer customizations, but we regularly update our collections with new designs.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How can I apply a discount code?
Enter your code at checkout in the designated field, and the discount will be applied to your order.
Why isn’t my discount code working?
Ensure the code is valid, hasn’t expired, and meets any minimum purchase requirements. Contact customer service if issues persist.
General Questions
Where are your products made?
Our products are crafted with high-quality materials and designed for performance and style.
Do you have physical stores?
We operate exclusively online at comfortabletracksuits.com, offering a seamless shopping experience.
How can I contact customer service?
For any questions, visit our Help Center at comfortabletracksuits.com.